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Welcome to MSD 156 Supervision in a Service
Environment!
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This course
focuses on supervision in the service sector with special emphasis on team
building, quality management, and developing customer focus. The challenge
of providing world-class customer service is addressed through section on
principles of service industry supervision, career development, problem
solving, stress management, and conflict resolution. Topics include:
principles of service industry supervision, team building, customer service
operations, TQM in a service environment, business software applications,
communication in the service sector, introduction to information systems,
selling principles and sales management, retail management, and legal issues
in the service sector. |
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| Your Instructor for this course
Christopher Pike. The contact information for your instructor is as follows: |
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Phone Number |
(229)
395-9825 |
| E-mail Address |
cpike@albanytech.edu |
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Office Location |
Albany Technical College
Manufacturing Technology Center
Room E507
1704 S. Slappey Blvd., Albany, GA 31701 |
| Office Hours |
By Appointment Only |
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